FAQ's

What is your returns policy?

If you have had a change of heart you must return the item to Turtle Wax unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition. 

How do I use a voucher code?

If you have a voucher to use, put your chosen items into the basket and go to the checkout. There you can select an option 'Do you have a voucher' here you can enter your voucher code and apply the discount to your order.

How do I track my order?

You are track the status of your order by creating an account when complete the checkout. Each account is created with your email address and a password of your choice.

You can add a telephone number on the order confirmation page to allow order updates via SMS message.

Each parcel we ship will come with order tracking, email and SMS messages will be sent by the respective courier to confirm date & where possible times on when your parcel is going to arrive

How fast can my parcel be delivered?

Our Turtle Wax brand store orders currently are only shipped via UPS ground services. Typically these deliveries arrive within 3 days and can be delivered between 9am - 8pm Monday to Friday.

Do we ship internationally?

Unfortunately, we currently do not offer international shipping.