Returns Info

My item is not faulty, can I return it?

Please contact a member of our Customer Services team at onlinesales@turtlewax.com or through our Contact us form) and they will guide you on how to return the non-faulty items and issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall issue a refund. We aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

My item is faulty, can I return it?

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to Turtle Wax Customer Service Team within 24 hours of delivery. If the deadline for reporting parcels during transit is not met, we regret that we will not be able to issue a refund or replacement goods.

Please contact a member of our Customer Services team at onlinesales@turtlewax.com and they will guide you on how to return the faulty items and issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.

When returning faulty items we shall email you a Prepaid returns label. Instructions of how to return the faulty item will be enclosed within the email. Simply follow the instructions and return your item. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

How quickly will my return take to process?

Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

How do I Cancel My Order?

If you wish to cancel an order please contact our Customer Services Team at onlinesales@turtlewax.com. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items. This returns policy does not affect your statutory rights.